How long does shipping take? And what’s the cost?

Hong Kong, Macau, China

Shipping Method


Time Frame

Express Delivery


1 – 2 Days

All Other International

Shipping Method


Time Frame

Express Delivery

FREE for orders over £50

6 - 18 Days

*All services require a signature upon delivery.

Where do you ship to?

Asia Pacific & Africa

Australia, Cambodia, China, Japan, Macau SAR, Malaysia, New Zealand, Philippines, South Africa, Singapore, South Korea, Taiwan, Thailand, Vietnam


Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Gibraltar, Italy, Ireland, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, United Kingdom

* Unfortunately, we currently do not ship to Switzerland and Portuguese due to restricted customs requirements on all precious metals entering the country.

North & South America

Argentina, Canada, Colombia, Mexico, United States

Will I be charged customs and import taxes?

Please note, international orders may be subject to customs or import duties once they reach their destination country. You will be responsible for the outstanding charges and we do not currently cover this cost. If you fail to comply with customs and consequently the parcel is returned to us, you wil be liable for the additional fees charged for return and re-delivery. We strongly recommend you to check with your local authorities prior to placing your order.

How do I track my order?

Please allow 1-2 working days for order fulfillment. Order during dale/ promotions/ holiday/restock periods may take longer due to high volume. Once the order is fulfilled, a tracking number will be sent to the e-mail address the order was placed under. You may also sign in your Rayonner account to track your order(s).

Can you deliver to a PO box address?

All our orders require a signature for delivery. Therefore, we are unable to deliver to PO box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses.